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Every certified TouchPro Practitioner commits himself
or herself to these professional standards. If you believe one of
our practitioners has violated any of these standards, please let
us know by sending details to standards@touchpro.com
or by calling David Palmer at 800-999-5026 (+1 415 621 6817).
Professional and business standards signal the level of accountability
which practitioners are willing to assume in their relationships
with their clients, their colleagues, their suppliers, and the general
public. All of our standards stem from the concept of “Honest Business”
which for us means a commitment to offering a high quality service
at a fair price in a style which nurtures relationships based on
trust and accountability. Identifying and clarifying standards is
an ongoing process. What follows is our current understanding of
what it means to be a TouchPro Practitioner.
High Quality: This standard
can be maintained only by people of conviction. Ultimately it can
never be externally imposed. TouchPro Practitioners do this work
because we believe it is important work to do. We want to make a
difference, not just make a living. We also do this work because
it provides us with a creative opportunity to explore ourselves
and the world around us. We actively seek to improve our skills
rather than simply maintain them, so that we can make the essential
gift of touch accessible to everyone.
Fair Price: The cost of our
services must be fair to the client and the practitioner. The client
must be able to perceive the value of the work in proportion to
the money paid. The practitioner must be able to make a living.
Money Back Guarantee: This
is the simplest way we know of keeping the standards high and the
hyperbole low. If you don’t like the chair massage you just received,
you don’t have to pay for it.
Truth in Marketing: We would
rather be known for delivering more than we promised, not less.
Thus we are careful to avoid exaggerated claims about our services.
Full Disclosure: Clients have
the right to know about our training, experience, and professional
affiliations. They should also be informed about the intentions
of our work. While we welcome questions about these topics, we strive
to provide this information before anyone inquires.
Screening: The work we do is
not appropriate for everyone. We make every effort to assure that
this massage will be a positive experience for each client through
careful screening before the massage begins. We also take responsibility
for making certain that client expectations are in alignment with
our intentions.
Feedback: We want our clients
to tell us what feels good and what doesn’t. We make sure that they
have a comfortable mechanism for giving us feedback and actively
solicit their comments.
Respect: We treat everyone
with respect, be they clients, vendors, or other practitioners.
Thus, we do not discriminate on the basis of race, gender, religion,
age, or sexual orientation. We never subject our clients, or allow
ourselves to be subjected, to any type of subtle or overt forms
of physical or psychological harassment. We never do massage while
under the influence of mind-altering drugs, including alcohol. We
understand that we are role models for our clients and choose to
maintain healthy lifestyles.
Humility: Being a service provider
in our culture all too often has meant being either subservient
or arrogant. We believe the middle path to be the path of humility.
We abide by the maxims: “When in doubt, don’t” and “Always err on
the side of caution.” We are comfortable with the phrases: “I’m
sorry” and “Thank you.”
The final two standards do not directly affect
the clients, but do affect how we do business.
Community Support: All of us
contribute our services on a regular basis to people who otherwise
could not afford to pay for them. This reminds us: 1) that everyone
deserves the gift of touch, and 2) that we would find a way to do
this work even if we didn’t get paid.
Concordance: We are committed
to creating a profession of colleagues rather than competitors.
While we recognize that some level of competition will always exist,
when we make decisions in our business, which may affect the business
of another, we follow the Golden Rule: “Do unto others as you would
have them do unto you.” Still a classic.
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